READINESS & TRAINING SOLUTIONS FOR
Customer Service Teams
Customer Service Teams
Readiness doesn’t stop with your sellers. Brainshark gives you the tools to effectively train every client-facing role – customer success managers, support teams, implementation and more.
Upskill your customer service teams to achieve new levels of client satisfaction.
Onboard & retain talent
Get new team members ramped quickly and set them up with the tools for long-term success.
Create product experts
Deliver continuous training to transform every rep into an undisputed expert on your offerings.
Activate data-driven readiness
Get unique insights into your team’s skill gaps – and close them with personalized learning and coaching.
“Brainshark has always been very customer-focused. They are truly one of the easiest companies to do business with.”
Gary Korpita
AVP, Sales Training
Brainshark for customer service teams:
Create your own engaging, video-based learning content to keep CSMs and others up-to-speed
Provide central access to all the content and resources your teams need
Use video coaching tools to ensure consistent communications across your client base
Get a unique view into the readiness of every team member with cutting-edge Scorecards
